Terms

Terms and Conditions

1. Payment

Online Mobility UK accepts payments on-line, through postal cheques or over the telephone. We will process your order in compliance with both the Data Protection Act and Computer Misuse Acts.

We accept Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron.

We do accept Cheques. However we will not send out the item until the Cheque has cleared.

Online Mobility UK welcomes worldwide orders. Please call free on 0800 783 0695 for details.

Goods must be paid in full and funds cleared before despatch.

2. Delivery

Delivery is typically within 7 days, subject to stock. Some items take up to 14 days. If you have a specific delivery date in mind just ask!

Orders below £50, P&P is just £4 (UK mainland).

Orders over £50 are free! (UK mainland).

Where external couriers are used, as part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Online Mobility UK will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Online Mobility UK at the earliest opportunity.

Availability

We endeavour to hold sufficient stock to meet all orders. If we have insufficient stock to supply the goods ordered we may, at our discretion, deliver a substituted product but will always ask you first.

3. Warranty and Guarantee

All our disability aids are brand new and covered by a 12 month manufacturers’ warranty. Some products are guaranteed for longer. Incontinence products are the only category of goods which are not covered due to Hygiene Law.

If you experience any problems with a product please do not hesitate to contact us on 0800 783 0695.

Please note, the warranty does not cover consumables such as tyres and bulbs or maintenance requirements caused by undue care or accidental damage such as flat batteries or punctures. A call out requested or diagnosed as a result of the above will attract a minimum charge of £80 and may be subject to additional parts and labour costs.

4. Cancellation and Returns policy

"Your statutory rights are not affected in any way."We give all our customers a 7 day "cooling off” period in which orders can be cancelled for any reason for a full refund less delivery costs.

To cancel or return your order please call our service line. The number is 0800 783 0695

Providing goods have not been despatched, we would normally refund a deposit in the case of cancellation of a regular stock item. Special orders of non-stock items or specialist electric wheelchairs must be paid for in full and will not be cancellable.

Upon receipt of the goods, if you wish to return the product(s) you will be responsible for return delivery incurring any delivery cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier. Collection can be arranged and will incur a cost. If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation.All returned goods must be received by us in an unused and re-saleable condition with the original packaging and other informative material undamaged.Note: All incontinence products are not covered by this regulation due to Hygiene Law.

5. VAT Exemption

The majority of Online Mobility UK customers don't have to pay VAT and as such the prices we display do not include VAT on those products that qualify for the exemption. Products that are not included in the exemption have prices displayed inclusive of VAT.

Individuals purchasing disability aids for their own personal use or charities purchasing disability aids to be made available to a disabled person are usually exempt from paying VAT, providing the exemption declaration is submitted along with your order.

Orders which are received without a declaration and we are not able to obtain one later will incur VAT charges. We charge VAT at 17.5% subject to changes in taxation.

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